Privacy Policy

Information we collect

• Information you give us: your name, email, phone number, service address, home details (bedrooms, bathrooms), service preferences, access instructions and any notes you send through our booking page, contact form, phone, text or email.
• Payment information: handled by our payment processor. We do not store full card numbers on our systems.
• Automatic information: when you visit this website we and our analytics providers may collect basic technical data such as your browser, device, pages viewed, referring site and approximate location, using cookies or similar technologies.

How we use it

• To schedule, provide and follow up on cleaning services.
• To send booking confirmations, reminders and updates by email or text. You can opt out of reminder texts at any time.
• To process payments and handle refunds.
• To answer questions and provide customer support.
• To improve our website, services and advertising, and to measure how well they work.
• To meet legal, tax and safety obligations.

Who we share it with

We do not sell your personal information. We share it only as needed to run our business:

• Cleaning professionals assigned to your home receive your name, address, access instructions and service details.
• Service providers that help us operate, such as our online booking and scheduling software (BookingKoala), payment processing, our website form provider (Formspree), email and phone services, website hosting (Cloudflare) and analytics tools (such as Google Analytics and Microsoft Clarity). They may use your information only to provide services to us.
• Advertising partners such as Google may receive limited website activity data to measure ads. You can manage ad personalization in your Google account settings.
• Legal reasons: if required by law, or to protect the rights, property or safety of our customers, staff or others.

Cookies and analytics

This site may use cookies and similar technologies to understand how visitors use it and to measure advertising. You can block or delete cookies in your browser settings. The site will still work without them.

How long we keep it

We keep customer and booking records for as long as you are a customer and for a reasonable period afterward for tax, accounting and legal purposes. Website form messages are kept as long as needed to respond and follow up.

Your choices

You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by emailing [email protected]. Utah residents may have additional rights under the Utah Consumer Privacy Act where it applies.

Security

We use reasonable safeguards to protect your information, including access controls on our booking system. No method of transmission or storage is completely secure.

Children

Our services are for adults. We do not knowingly collect information from children under 13.

Changes

We may update this policy. The date at the top shows when it last changed.

Contact us

Little Nest Cleaning LLC, American Fork, UT
Email: [email protected]
Phone: (385) 374-0613