Terms of Service

Agreement

By booking a cleaning with Little Nest Cleaning LLC ("we", "us"), online, by phone or otherwise, you agree to these terms.

Services and pricing

Our services, checklists and prices are listed on this website. Prices are flat rates based on the number of bedrooms and bathrooms and the add-ons you choose, and assume a home in average condition. Recurring discounts apply only while you stay on a recurring schedule. We may change prices with notice; changes do not affect cleans already confirmed.

Items we do not clean include exterior windows, carpet shampooing, mold, biohazards or pet waste, moving furniture over 25 lbs, full wall washing, outdoor areas and garages.

Booking and access

Please give accurate home details when you book. You agree to provide safe access to your home at the scheduled time, whether you are home or leave a key, code or lockbox. Arrival times are windows, not exact times. If we cannot get in at the scheduled time, a lockout fee may apply.

Rescheduling and cancellation

You can reschedule or cancel with at least 48 hours' notice at no charge. Changes with less notice, or a missed appointment, may be charged a late-cancellation fee. You can stop a recurring schedule at any time with 48 hours' notice. There are no long-term contracts.

Payment

By booking you authorize us to charge the card on file for the service total, including add-ons and any applicable fees. Prices do not include tips, which are always optional.

Satisfaction guarantee

If something on our checklist was missed, tell us within 24 hours of your clean and we will come back and fix it at no charge. Re-cleans cover only the items missed. The guarantee is our remedy for missed work; it is not a cash refund.

Pets, valuables and safety

Please secure pets that may be nervous around visitors, and put away cash, jewelry and other valuables. Our cleaners may decline to clean areas they reasonably believe are unsafe.

Damage and claims

We are insured. If something is damaged during a clean, tell us within 48 hours so we can review it. We are not responsible for normal wear, pre-existing damage, items that were improperly installed or secured, or items of exceptional value you did not tell us about before the clean. Our total liability for any claim is limited to the amount you paid for the clean involved, except where the law does not allow this limit.

Hiring our cleaners

Our cleaners are independent professionals we have vetted and scheduled for you. If you hire a cleaner you met through us directly within 12 months of your last clean with us, a placement fee may apply.

Communications

By providing your phone number and email, you agree to receive booking confirmations, reminders and service messages. Message and data rates may apply. Reply STOP to opt out of texts.

Governing law

These terms are governed by the laws of the State of Utah. Any dispute will be handled in the courts of Utah County.

Changes

We may update these terms. The version posted when you book applies to that booking.

Contact us

Little Nest Cleaning LLC, American Fork, UT
Email: [email protected]
Phone: (385) 374-0613